Frequently Asked Questions

Q: How do I register to the website?
A: Simply go to our registration page, enter your details, then click “Submit button”. If you haven’t filled the required information, a message box will appear to remind you to put the information.
Q: I did not receive my login and password details which I just registered.
A: You may have a 'Spam' filter turned on which rejected emails from either NEW or UNKNOWN email addresses. Web-based email accounts such as Hotmail and Yahoo would store such emails in their 'Junk' box' .'Spam' filter options can be located easily in your email account and allow you to maintain your "Safe List" and prevent future rejections.
Q: What if I forget my username or password?
A: If you have forgotten your username or password, please go to “Forget Your Password” section on login page, enter your email address which you used to register on our website, then click “Submit button”. Your username and password information will be sent to your email.
Q: Can I change my personal details (username, password, address, phone, etc.)?
A: You cannot change your username, but you can change other information. You need to be logged in to the website first, then go to “Your Profile” page. After you have finished changing your information, please click “Submit button”.
Q: I cannot login to the website.
A: Passwords are case-sensitive, make sure your caps-lock is off.
Make sure your browser allows cookies.
Refresh your browser and try to login again.
Q: I am an overseas customer. Can I make order from your website?
A: For overseas customers please contact our export department.

Ph: +61 2 8344 7333
Fax: +61 2 9313 6444
Q: Is my credit card information secure on the internet?
A: We use CommSecure system to encrypt your credit card information. When you input your credit card details, you may notice that a locked padlock appears at the left bottom of your browser.
Q: Which card do you accept?
A: Payment is accepted from the following cards: VISA, AMEX, MasterCard, Bankcard or DinersClub.
Q: Why Do I Need an RSS Reader?
A: An RSS Reader makes browsing the web more efficient. It checks all the RSS capable sites you want to read all at once, and gives you a list of everything on the site. It tells you which items you have already seen, and highlights the new and updated ones. There is no navigating from site to site trying to find what you are looking for.
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